Frequently Asked Questions
Q. What is IndieFlix? IndieFlix is an online marketplace and distributor for film festival selected independent film as well as a community hub for filmmakers and film lovers world-wide.
Q. What do I receive when I purchase my Membership? Members receive unlimited access to our online streaming library.
Q. Do I need an account to get a film? Yes, an account helps us track orders and provide better customer service. All customer information remains strictly confidential.
Q. How do I watch a film? Annual and monthly members receive unlimited access to the extensive online film library. Non-members can rent individual viewings of films they would like to see.
Q. What do I need to watch streaming video? To view films online, all you need is a broadband Internet connection.
Q. Is the IndieFlix website secure? Yes. IndieFlix works with Authorize.net, the industry leader in credit card security and authentication. For more information please see our Privacy Policy.
Q: What are my payment options? IndieFlix accepts: Visa, MasterCard, American Express and Discover.
Q. How can I obtain public performance rights for a film? Films purchased from our website are intended for in-home use only. Organizations, institutions and individuals seeking public performance rights should contact us to order and receive the correct screening information. Please email info@indieflix.com or call 206.829.9112.
Q. What if I forgot my login or password? Your login is the e-mail address that you used to create your account. If you forgot the e-mail address you used, please e-mail Customer Service at info@indieflix.com. If you forgot your password, click on “Reset My Password” in the login box.
Q. What is the renewal policy? Monthly memberships are recurring, but may be cancelled at any time via your profile page. Annual memberships are paid for up-front and last twelve full months.
Q. Does IndieFlix stream internationally? Yes, the majority of our films can be streamed internationally. If you are unable to stream a film in your area, please e-mail info@indieflix.com for further details.
Q. Why isn't the film I want to watch available? IndieFlix filmmakers are free to limit their distribution to whatever their needs require. Some filmmakers have asked that IndieFlix only make their work available in certain regions or countries. If you have questions about availability please email customerservice@indieflix.com.
Q. How do I know that my order was successful? You will receive confirmation upon checkout, as well as a confirmation email with your complete order information.
Q: Do you officer adult content? No. We do not offer “X” rated films.
Q. What is Film Festival in a Box? Film Festival in a Box is an interactive movie game. It allows you to host a film festival and award show at home. Watch four short films and deliberate with your audience to award best picture, best performance and best original Story as well as answer fun trivia questions about the films.
Q. Where can I buy Film Festival in a Box? A list of retailers currently carrying Film Festival in a Box, as well as the ability to purchase boxes directly from IndieFlix is available here.
If your questions still haven’t been answered, please contact us at (206) 829-9112 by e-mail at info@indieflix.com