Help

Viewer Support

Welcome to the Viewer Support Center. Here you will find some hints for solving problems you might be experiencing while viewing content.

Where are my Streaming Movies?

Films are available for streaming for 72 hours from the time of purchase. To view them, go to the ‘My Streaming’ tab in the upper left hand side of IndieFlix.com.

System Requirements

We recommend the following minimum system requirements in order to enjoy the best possible Internet Television experience.

For Windows XP Users

• 32-bit Windows XP SP2 with all current updates applied. (64-bit Windows versions are not currently supported)
• Pentium III or better processor
• At least 512MB of RAM (1GB or more recommended)

For Windows Vista Users

• Any 32-bit version of Windows Vista with all current updates applied
• Pentium IV or better processor
• At least 1 GB of RAM (1.5 GB or more recommended)

For Mac OS X Users

• Mac OS X 10.4 (Tiger) or above
• At least 512MB of RAM (1GB or more recommended)
• G4 or higher processor
• Flip4Mac (free download) is necessary to watch Windows Media content (http://www.flip4mac.com/wmv_download.htm)

Other Requirements

• Internet Explorer 6 or higher or Firefox/Mozilla 1.5 or higher.
• Windows Media plug-in (free download) for Firefox/Mozilla might be required (http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx)
• Broadband/high speed Internet connection (DSL or Cable) with a download speed of at least 800kbps (higher download speed are required for higher bitrate content) You can check your speed here: http://www.speakeasy.net/speedtest)
• Current Windows Media Player (http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx) or Adobe Flash player (http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash).

Browser Settings

JavaScript needs to be enabled. There are different steps depending on your browser of choice:

Internet Explorer 6

1. Choose Internet Options from the Tools dropdown menu
2. Click Security
3. Click the Custom Level button
4. Scroll down and click the Enable button under Active Scripting
5. Click OK
6. You may need to restart Internet Explorer

Internet Explorer 7

1. Choose Internet Options from the Tools dropdown menu
2. Click Security
3. Click the Custom Level button
4. Scroll down and click the Enable button under Active Scripting and Scripting of Java Applets
5. Click Ok and then Yes again on any confirmation prompts
6. Click Ok
7. You may need to restart Internet Explorer

Firefox 2 and 3

1. Choose Options from the Tools menu
2. Click the Content button
3. Check the box next to Enable JavaScript
4. Click Ok
5. Restart Firefox

Safari 2, 3 & 4

1. Choose Preferences from the Safari menu
2. Click the Security button
3. Check the box next to Enable JavaScript
4. Close the Preferences window
5. Reload the page

FAQ

Q: Why does my video playback become slow or jittery?

A: This can happen if there are extreme fluctuations in available bandwidth or if your computer has a very high processor or disk load. If your Internet connection speed falls below the minimum required for a certain video for too long, you may experience times of slow or jittery playback or the player may tell you that it is “buffering”. The only way to fix this is to watch a lower bitrate video or wait until your Internet connection speeds up. If your computer is working too hard – the CPU is overtaxed or your hard drive is constantly reading and writing data, you might also experience jittery playback or have the player tell you it is “buffering”. You can check this on a Windows machine by opening the Task Manager and looking at the CPU load or watching your hard drive light to see if it is constantly on. The fix is to reduce the load on your CPU and system by closing applications that are not related to watching video. If you have a lot of services running – you can see them in your system tray on the lower right of the screen or in the Processes list in Task Manager.

Q: Why am I seeing pixilated video?

A: It is likely that the video was prepared using low bitrates which results in low quality and may look pixilated or blocky. Content providers use lower bitrates in order to support viewers with slower Internet connections.

Q: How do I run a speed test of my internet connection?

A: Go to: http://www.speakeasy.net/speedtest

Q: Don’t see your question?

A: Contact Info@IndieFlix.com